RETURN POLICY

NOTE: The carrier is responsible for merchandise in transit to you.

There will be a $5.00 charge for a proof of delivery request if there is a valid delivery receipt.
Detecto will provide tracking numbers at no charge if customers with to obtain proof of delivery on their own.

RETURNS: Returns will not be accepted unless approved in writing. To obtain return authorization, call 1-800-641-2008.  After authorization, returns must be shipped to the factory FREIGHT PREPAID.

NOTE: It is important the the Return Authorization number appear on the outside of the box, near the shipping label. The package cannot be accepted without the RA number showing on the outside of the box!

RESTOCKING FEES:

20% Charge  When the scale has been opened and used. No trouble is found on the returned unit.
10% Charge  When the scale has been ordered incorrectly or refused upon delivery and another
                     model is not desired.
5%   Charge  When the scale is ordered incorrectly but a replacement scale is ordered.
0%   Charge  When a scale is returned because of a Detecto error.

NO RETURNS WILL BE ACCEPTED AFTER 60 DAYS!